Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs as these are beyond our control. Customs and import taxes depend on the country you live in and it is best to check with your country's customs.

No, we only ship to street addresses.

Yes, we do! You can check out the delivery time for each products under the product descriptions.

Our books are designed by us in Adelaide, Australia and shipped world-wide from the USA.

Processing Time
6-9 working days

Delivery Time
Delivered worldwide in 3-5 working days, once the book has been made and shipped.

This means your order will arrive around 3 weeks after you place your order.

 

Our books are designed by us in Adelaide, Australia, and are printed and shipped from the USA.

Processing Time
6-9 working days

Delivery Time

United States: 1-3 working days
Worldwide: 5-10 working days

This means your order will arrive around 2-4 weeks after you place your order, depending on your location.

You can view a product's shipping and processing times by clicking the Shipping tab on the product page

You can contact us through our online contact form or email to us at hello@paperboundlove.com

We also get contacted through our social media platforms, but you will receive a much faster response through email.

We try our best to reply to you within 1 to 2 business days. 

During peak seasons and holiday seasons when we get a lot of emails, it might take us a little longer to get back to you. We thank you for your understanding during these times.

Sorry, at this time we ask that all enquires be sent through email. We are an online only business and email is our number 1 priority. We do find that most (if not all) issues can be sorted out over email.

We prefer email communications because you can show us exactly what design you want, as well as your colour scheme. We can also show you our work easily. Email can also serve as a written reference that we can refer back to, so that we do not miss any little details.

At this point of time, we do not allow appointments or meet-ups. We are an online-only business.

We work from our home studio based in Adelaide, Australia. This is where are the products are designed.

So that we can focus on serving you well and creating your custom designs, we work with printing partners who will help create the final product. Most of our products are printed in the United States.

Please check out our Shipping and Turnaround FAQs for more details.